Refund and Returns Policy

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Overview

Refund and Returns Policy

Effective Date: August 10, 2024

At Dr. Earth, we are committed to ensuring your satisfaction with our eco-friendly, compostable products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.

1. Returns

Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items:

• Perishable goods, such as certain food items or plants.
• Gift cards.
• Downloadable software products.

Return Process:

• To initiate a return, please contact our customer support team at [Your Contact Email] or call [Your Contact Number].
• Provide your order number, details of the product you wish to return, and the reason for the return.
• Our team will provide you with instructions on how to return your item.

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Refund Eligibility:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email].

3. Exchanges

Product Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [Your Contact Email] or call [Your Contact Number] for further assistance.
• Exchanges must be requested within 30 days of the delivery date.

4. Damaged or Defective Items

Inspection:

• Upon receiving your order, please inspect your items carefully. If you notice any damage or defects, contact us immediately.
• To expedite the process, please provide photos of the damaged or defective item and a description of the issue.

Resolution:

• We will work with you to either replace the damaged item or provide a refund, depending on your preference.

5. Sale Items

Sale and Clearance Items:

• Only regular-priced items may be refunded; sale or clearance items are not eligible for refunds or exchanges unless they are defective or damaged.

6. Cancellations

Order Cancellations:

• If you need to cancel your order, please contact us as soon as possible at [Your Contact Email] or [Your Contact Number].
• If your order has already been processed or shipped, we will be unable to cancel it. In this case, you may need to follow the return process outlined above.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

Dr. Earth
Indraprastha Industrial Area, Kota, Rajasthan 324005, India
Email: dr04earth@gmail.com
Phone: +91-7891022313 , +91-9610943908

We are dedicated to ensuring your satisfaction with our products and will do our best to resolve any issues promptly and fairly. Thank you for choosing Dr. Earth for your sustainable living needs!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at dr04earth@gmail.com for questions related to refunds and returns.