Shipping Policy
Shipping Policy
Effective Date: August 10, 2024
At Dr. Earth, we strive to ensure that your eco-friendly, compostable products reach you safely and promptly. Please review our Shipping Policy for information on processing times, shipping methods, and other important details.
1. Shipping Locations
Domestic Shipping:
- We ship throughout India, delivering to all states and territories.
International Shipping:
- At this time, we do not offer international shipping. We hope to expand our reach in the future, so please stay tuned for updates.
2. Processing Time
Order Processing:
- Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment has been confirmed.
- You will receive a confirmation email with tracking information once your order has been shipped.
3. Shipping Methods and Delivery Times
Standard Shipping:
- Delivery typically takes 5-7 business days, depending on your location within India.
- We partner with reliable courier services to ensure timely delivery.
Express Shipping:
- Express shipping is available for select locations. Delivery typically takes 2-4 business days.
- Additional charges apply for express shipping. You can select this option at checkout.
Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions or transportation delays.
4. Shipping Costs
Standard Shipping:
- Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location. The total shipping cost will be displayed at checkout.
Free Shipping:
- We offer free standard shipping on orders above ₹5,000 within India.
Express Shipping:
- Additional charges apply for express shipping, calculated at checkout based on your location and order size.
5. Order Tracking
Tracking Information:
- Once your order has been shipped, you will receive an email with tracking details.
- You can track your order through the courier’s website using the provided tracking number.
6. Delivery Issues
Incorrect Address:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realize you’ve made an error in your shipping address, please contact us immediately at dr04earth@gmail.com or call +91-7891022313, +91-9610943908. We will do our best to assist you.
Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the courier service to resolve the issue.
- For damaged items, please provide photos and a description of the damage.
7. Customs, Duties, and Taxes
Domestic Orders:
- All applicable taxes are included in the price of the product. You will not be charged additional fees at checkout.
8. Contact Us
If you have any questions or need assistance with your order, please contact us:
Dr. Earth
Indraprastha Industrial Area, Kota, Rajasthan 324005, India
Email: dr04earth@gmail.com
Phone: +91-7891022313, +91-9610943908
We are committed to ensuring a smooth and hassle-free shopping experience. Thank you for choosing Dr. Earth for your sustainable living needs!
