Terms and Conditions

Refund and Returns Policy

Effective Date: August 10, 2024

At Dr. Earth, we are committed to ensuring your satisfaction with our eco-friendly, compostable products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.

1. Returns

Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items:

• Perishable goods, such as certain food items or plants.
• Gift cards.
• Downloadable software products.

Return Process:

• To initiate a return, please contact our customer support team at [Your Contact Email] or call [Your Contact Number].
• Provide your order number, details of the product you wish to return, and the reason for the return.
• Our team will provide you with instructions on how to return your item.

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Refund Eligibility:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email].

3. Exchanges

Product Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at dr04earth@gmail.com or call +91-7891022313 , +91-9610943908 for further assistance.
• Exchanges must be requested within 30 days of the delivery date.

4. Damaged or Defective Items

Inspection:

• Upon receiving your order, please inspect your items carefully. If you notice any damage or defects, contact us immediately.
• To expedite the process, please provide photos of the damaged or defective item and a description of the issue.

Resolution:

• We will work with you to either replace the damaged item or provide a refund, depending on your preference.

5. Sale Items

Sale and Clearance Items:

• Only regular-priced items may be refunded; sale or clearance items are not eligible for refunds or exchanges unless they are defective or damaged.

6. Cancellations

Order Cancellations:

• If you need to cancel your order, please contact us as soon as possible at [Your Contact Email] or [Your Contact Number].
• If your order has already been processed or shipped, we will be unable to cancel it. In this case, you may need to follow the return process outlined above.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

Dr. Earth
Indraprastha Industrial Area, Kota, Rajasthan 324005, India
Email: dr04earth@gmail.com
Phone: +91-7891022313 , +91-9610943908

We are dedicated to ensuring your satisfaction with our products and will do our best to resolve any issues promptly and fairly. Thank you for choosing Dr. Earth for your sustainable living needs